Zhejiang Province
International Trade and Customer Support Team - Ningbo: Room 701, Building 1, No. 5, Xingye First Road, Xinqi Street, Beilun District, Ningbo City
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FAQ
What certifications do your products have?
NexroaOptics is ISO9001 certified for quality management. Our products generally comply with CE, REACH, and RoHS standards. For electronic products, we typically provide additional battery certifications.
What is your warranty period?
Standard products have a 1-year warranty, waterproof products have a 2-year warranty, and military-grade products have a 5-year warranty.
What quality inspection procedures do your products undergo?
NexroaOptics follows strict quality inspection procedures, including optical quality testing, component structure testing, scope quality testing, and finished product testing (including waterproof testing). Products for firearms undergo additional impact testing.
Do you support third-party inspections?
All NexroaOptics orders support third-party inspection services.
What is included in the warranty?
During the warranty period, NexroaOptics provides free replacement of parts and product replacement (rather than repair), usually processed through subsequent orders.
Outside the warranty, we offer free repair guidance, low-cost parts, and paid repair services.