Quality Assurance and Certifications
What certifications do your products have?
NexroaOptics is ISO9001 certified for quality management. Our products generally comply with CE, REACH, and RoHS standards. For electronic products, we typically provide additional battery certifications.
What is your warranty period?
Standard products have a 1-year warranty, waterproof products have a 2-year warranty, and military-grade products have a 5-year warranty.
What quality inspection procedures do your products undergo?
NexroaOptics follows strict quality inspection procedures, including optical quality testing, component structure testing, scope quality testing, and finished product testing (including waterproof testing). Products for firearms undergo additional impact testing.
Do you support third-party inspections?
All NexroaOptics orders support third-party inspection services.
What is included in the warranty?
During the warranty period, NexroaOptics provides free replacement of parts and product replacement (rather than repair), usually processed through subsequent orders.
Outside the warranty, we offer free repair guidance, low-cost parts, and paid repair services.
Supply Chain and Order Management
What is the typical production cycle?
Non-custom products are delivered within 30–45 days. Custom products take 45–60 days.
What is your monthly production capacity?
NexroaOptics operates multiple production facilities:
Rifle scopes: 80,000 units per month
Observation optics: 50,000 units per month
Electronic optics: 30,000 units per month
Do you offer expedited production?
NexroaOptics maintains sufficient stock of common materials and components to handle sudden increases in orders, helping speed up production and ensuring on-time delivery.
Do you have ready stock for immediate shipment?
NexroaOptics uses forecasting systems for high-demand products. Certain commonly demanded items are kept in stock for immediate shipment to wholesale customers.
What are your payment terms?
Nexroa Optics requires a 30–50% deposit upon order confirmation, with the remaining balance payable prior to shipment. The deposit ratio is determined based on the order quantity and product pricing. Accepted payment methods include T/T, L/C, and PayPal. For approved premium clients, Nexroa Optics may provide credit sales supported by financial guarantees, in cooperation with international financial institutions.
Logistics and Shipping
What logistics services are available?
Depending on delivery time requirements, we offer multiple shipping options, including courier, air freight, and sea freight. We also support delivery to customer-designated freight forwarders in China.
Do you provide door-to-door delivery?
NexroaOptics partners with logistics providers offering door-to-door service, so customers do not handle any logistics themselves.
Can you ship to Amazon warehouses?
NexroaOptics can deliver products directly to Amazon global warehouses.
How can I track my order?
NexroaOptics provides order numbers and tracking website links so customers can check shipment status anytime.
Products & Customization
What products do you offer?
nexroaoptics specializes in optical equipment for hunting and outdoor applications.
Our core product range includes:
Rifle scopes
Red dot sights
Binoculars
Rangefinders
What is your minimum order quantity (MOQ)?
Standard (non-custom) products:
MOQ typically ranges from 50 units, depending on carton quantity.Customized products:
MOQ depends on customization level and usually ranges from 50 to 300 units.
Do you offer OEM and ODM services?
Yes.
nexroaoptics provides both OEM (logo and minor customization) and ODM (full product development) services, supported by a structured design and manufacturing process.
Can you customize logos and packaging?
Yes.
Logo customization options vary by material and include:
Silk printing
Laser engraving
Metal nameplates
For packaging, we offer neutral protective packaging by default and support customized options such as EVA cases, blister packs, and gift boxes at cost.
How can I get samples?
Samples are provided at wholesale price (custom samples excluded).
Qualified customers may receive a USD 10–50 sample discount.
Shipping costs are borne by the customer.
Which brands have you worked with?
nexroaoptics has partnered directly or indirectly with 100+ international brands.
With over 18 years of industry experience, our rifle scope products are trusted by long-term partners worldwide.
Customer feedback highlights:
Consistent quality and reliable delivery
Clear optics and durable construction
Competitive pricing with stable performance
What are your R&D capabilities?
nexroaoptics maintains a comprehensive R&D system, including:
In-house product design team
Cooperative optical R&D partners
Cooperative electronics development teams
To date, we have completed 200+ proprietary product designs, supporting continuous innovation and scalable production.
Technical Support & After-Sales Service
What technical support services do you provide?
Our technical support services include, but are not limited to:
Product R&D consultation
Customized solution support
Photography and graphic design assistance
Common product troubleshooting
Product operation and usage guidance
Which languages does your customer service support?
Email support is available in any language.
Voice and video support are available in English, Russian, German, and Japanese.
Do you provide spare parts support?
Yes.
nexroaoptics provides spare parts for consumable or easily lost accessories, such as lens caps and straps.
Do you provide user manuals and operation guides?
Yes.
Each product is supplied with a dedicated or universal user manual.
Customized manuals or video tutorials can also be provided upon request.
Do you offer product repair services?
Due to international shipping restrictions, nexroaoptics primarily provides remote repair guidance.
If an issue cannot be resolved remotely and the product is within the warranty period, a replacement service will be offered.
Do you provide product upgrade services?
To help our partners remain competitive, nexroaoptics regularly offers configuration upgrade recommendations for customized products.
For certain electronic products, software upgrades are also available to enhance performance.